Progressive, our
TopTenREVIEWS Silver Award winning auto insurance
company, has been a dominant force in the auto insurance market for
more than 70 years, garnering a strong reputation for its customer
service, emergency responsiveness, policy flexibility and overall
commitment to the safety and security of its policyholders. With its
"Concierge Level of Claims Service" and renowned Immediate Response
Vehicles, Progressive has made the aftermath of car accidents and
auto-related incidents less complicated, less time-consuming and most
importantly, less-imposing on the workaday lives and busy schedules of
its policyholders. Progressive's past may have been bright, but, if it
continues to place the needs of its policyholders first, its future will
only get brighter.
Standout Features
- Multi-party Comparison Quotes
- Pet Injury Coverage with Collision Coverage
- Concierge Level of Claims Service
Progressive sets quite an example with its Immediate Response
Vehicles (IRVs) and initial towing and rental services. Policyholders
can receive claims estimates from the comfort of their own driveway or
the repair facility the vehicle is housed in: a step that can expedite
the claims and adjustment process and facilitate quick repairs and
timely payments for vehicles in need of replacement and claimants of
non-Progressive motorists involved in an accident.
Many complaints that are issued against all insurance companies,
generally involve the complicated process of filing a claim, receiving
an estimate, booking time for a repair and then waiting for the
scheduled repairs to be completed. This process hardly takes into
account the reality of people's schedules, their work, their home, their
leisure time. Really, this process has been in need of revision for a
long time and Progressive does so through its "Concierge Level of Claims
Service". The Concierge Level of Claims Service are facilities where
drivers can drop off damaged vehicles and leave the hair-pulling,
time-consuming task of receiving an estimate, finding a repair facility
and making rental car arrangements to the experts. In fact, in as few as
fifteen minutes, policyholders can be back on the road with a rental
car, confident that their car is being repaired quickly and hassle-free.
Progressive's roots are firmly planted in car insurance. Through the
decades, however, it has grown to include other insurance products and
services that range from home to life and nearly everything in between.
Unlike GEICO, which operates entirely online and through telephone,
Progressive has more than 30,000 independent insurance agents that,
along with simply auto insurance and other insurance products, can give
detailed, in-depth information about policies and discounts, as well as
assist in finding a coverage level that suits the needs and budget of
the policyholder. Whether you need a Liability-Only policy for a single
vehicle or Full Collision coverage with no deductible, Progressive has
just the right policy and insurance product for you.
One benefit that sets
Progressive apart from other
car insurance agencies is its complimentary coverage of pet injuries for
policyholders with collision coverage. Though incidental pet injuries
that are caused by a car accident are not measured, thousands of pets
die each year due to car collisions. Making sure that both you and your
dog or cat are covered in the event of an accident is a step in the
right direction--and one that other auto insurance companies would be
wise to emulate.
Progressive also offers automatic discounts for new and continuing
customers. Good Student discount? Check. Good Driver discount? Check.
Multiple vehicle discount? Check. Multiple-policy discount? Check.
Full-payment, e-sign or low mileage discounts? Check, check and check.
Along with its MyRate feature, which follows driving history and records
more closely, which can be a savings boon for customers, Progressive
offers dozens of discounts to its policyholders, saving customers money
and likely gaining their loyalty, too.
Customer Service & Claims Timeliness:
Progressive was among the first to make policy and claims management
functionality available online; a trend which most of its competitors
now follow. With its Immediate Response Vehicles and Concierge Level of
Claims Service, drivers can be back on the road and on with their lives
and jobs, free from the baffling, time-consuming ordeal that is seeing a
damaged vehicle from point A to point Z.
Progressive customer service representatives and agents have a
hard-earned reputation as being among the best in the business.
Customers continually report of agents and representatives going "beyond
their expectations" to find discounts, field questions and facilitate
quick and timely claims adjustment and vehicle repair and replacement.
Less visible is Progressive's mediation and arbitration team, which
ensure that claims involving other parties are brought to a decision as
quickly and judiciously as possible. Fortunately for Progressive car
insurance policyholders, repairs and replacements will be made even if
other involved parties are uncooperative or unresponsive. No driver
should have to go without a car because of the negligence of another
motorist or his auto insurance company.
In its 70-plus years of continual operation
Progressive
auto insurance has seen wave after wave of competitors, marketing
trends and technological innovation--and remained atop throughout.
Humorous advertisements might create brand recognition and drive
motorists to purchase policies, but it is only through meeting--and even
exceeding--the needs of policyholders after the policy's signing that
an auto insurance company survives and succeeds. Progressive is living
proof of that.
No comments:
Post a Comment